Andrew Wirtanen is a usability specialist in Cary, NC More »

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Posts from October 2008

Goofy in “How to Hook Up Your Home Theater”

Here’s a funny Disney mock-instructional video about how to set up a home theater system: As silly as the video is, tech companies could actually learn a lot from it. Goofy encounters a wide variety of usability issues. Many companies (e.g. Dell) conduct out-of-the-box studies to ensure a good user experience. Some companies (like Bose) [...]


AT&T Hates the Drop-Down List

There are many things that web designers can do to improve usability, but tampering with the Drop-Down List is not one of them. The only flaw of the Drop-Down List is that novice users may not know there is more than one option. The only visual cue to novice users have is the arrow. AT&T [...]


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