AT&T Hates the Drop-Down List
There are many things that web designers can do to improve usability, but tampering with the Drop-Down List is not one of them. The only flaw of the Drop-Down List is that novice users may not know there is more than one option. The only visual cue to novice users have is the arrow. AT&T took it away at one of the most important parts of their website:
It’s interesting to me that someone looked at the Drop-Down List, and decided it needed to be changed. If only there was a usability specialist there to hold up a stop sign and redirect that energy.
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