Comments on: Tracy Volkswagen (Hyannis) – My experience in 2007 http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis/ is a usability specialist in Cary, NC Sat, 03 Jul 2010 17:37:03 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Andrew Wirtanen http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis/comment-page-1/#comment-8722 Andrew Wirtanen Mon, 16 Nov 2009 22:48:07 +0000 http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis-avoid-them-2/#comment-8722 Thanks Donald! I no longer live on the Cape, but I have updated this blog entry to reflect your comment. Also, I changed the title so I am no longer urging people to avoid the company :) Thanks for commenting. One important part to great customer service is listening to what your customers have to say on the Internet, and it's great to see that's what you're doing! Thanks Donald!

I no longer live on the Cape, but I have updated this blog entry to reflect your comment. Also, I changed the title so I am no longer urging people to avoid the company :)

Thanks for commenting. One important part to great customer service is listening to what your customers have to say on the Internet, and it’s great to see that’s what you’re doing!

]]> By: Donald Webb http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis/comment-page-1/#comment-8721 Donald Webb Mon, 16 Nov 2009 22:35:36 +0000 http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis-avoid-them-2/#comment-8721 Andrew, I think at this point we made good efforts to correct the situation. We have made great strides to improve service through the years, and personel changes as well. We are not perfect but continually improve as good business people do. South Shore is no longer a VW dealer, and many dealers who do not adapt to changes are going out of business. I would like to invite you in for a complimentary regular service at your convenience to see if we can not improve on your service experience. Next time you are in the area, let me know and we would be happy to assist you. Thank you for your time Andrew, I think at this point we made good efforts to correct the situation. We have made great strides to improve service through the years, and personel changes as well. We are not perfect but continually improve as good business people do. South Shore is no longer a VW dealer, and many dealers who do not adapt to changes are going out of business. I would like to invite you in for a complimentary regular service at your convenience to see if we can not improve on your service experience. Next time you are in the area, let me know and we would be happy to assist you. Thank you for your time

]]> By: Jen Hocko http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis/comment-page-1/#comment-3306 Jen Hocko Thu, 14 Feb 2008 02:23:12 +0000 http://www.andrewwirtanen.com/2008/01/20/tracy-volkswagen-hyannis-avoid-them-2/#comment-3306 Sounds like fun. Wellesley VW has been very nice, but my < 2 year old car has been there more times than I care to admit, given various recalls and issues I've found. They still cannot seem to hear the suctioning noise near my gas tank I've experienced from day 1. Am taking it in in a few weeks so they can replace some other parts (apparently new info just came out in a "technical bulletin") and hopefully get rid of the noise. So glad things are still under warranty but gosh I'm nervous about when they aren't any more! I must say I never had any trouble with my Hondas. :-( Sounds like fun. Wellesley VW has been very nice, but my < 2 year old car has been there more times than I care to admit, given various recalls and issues I’ve found. They still cannot seem to hear the suctioning noise near my gas tank I’ve experienced from day 1. Am taking it in in a few weeks so they can replace some other parts (apparently new info just came out in a “technical bulletin”) and hopefully get rid of the noise. So glad things are still under warranty but gosh I’m nervous about when they aren’t any more! I must say I never had any trouble with my Hondas. :-(

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