Andrew Wirtanen is a usability specialist in Cary, NC More »

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Posts from September 2007

New Amazon.com Design

To my surprise, I was greeted with a new Amazon.com design this morning. Apparently, Amazon is pushing the new design out very slowly. I have only been able to get to the new design in Firefox, and not all computers with Firefox get it. You don’t have to be signed in to see it.
Here it [...]


CAPTCHA Isn’t Working

Here is an interesting fact: People spend 150,000 hours a day typing in CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) codes. Some people don’t mind it, and say that the CAPTCHA instills trust in the site because it appears more secure. However, a lot of people are complaining, and with [...]


How to Turn an iPhone Off

Looks like the best phone ever made has a big usability issue! An iPhone owner went on a cruise, and came home to a $4800 iPhone bill from AT&T. It turns out that he thought he turned the phone off when he hit the power button, but it was actually still on and checking email.
When [...]


Man Takes Crowbar to Home Depot Self-Checkout System

A man tried to use self-checkout system to purchase a crowbar, and ended up taking the crowbar to the machine after it started speaking Spanish to him (Seattlepi.com). The scene of the crime was a Home Depot in Seattle, and he caused $10,000 in damage. He left the crowbar behind.
That’s probably only a fraction of [...]